We offer a 60-day money-back guarantee, so you have up to 60 days after receiving your LumiLab device to request a return — no questions asked.

Eligibility for Returns

To qualify for a refund, your LumiLab device must be:

• In its original condition
• Clean and undamaged
• With original packaging and any included accessories

You’ll also need to provide a receipt or proof of purchase.

How to Start a Return

To begin the return process, please contact us at info@lumilabseoul.com.

Our team will provide you with detailed instructions on how and where to send your return.

Important: Returns sent without first contacting us will not be accepted.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please email us immediately with photos and your order number. We’ll review the issue and resolve it as quickly as possible.

Exchanges

Need a different device or color?

Simply return the product you have and place a new order once your return has been accepted.

Refund Timeline

Once your return is received and inspected, you’ll get an email notification regarding the approval status.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or card provider may take additional time to post the refund.

If it’s been more than 15 business days since your refund was approved and you still haven’t received it, contact us at info@lumilabseoul.com.