At LumiLab, we proudly offer fast and trackable international delivery to over 50 countries. We work with trusted logistics partners like DHL, UPS, FedEx, and local couriers to ensure your order reaches you quickly and safely.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. During high-volume periods (such as holidays), processing times may extend slightly.

Once your order has been packed and shipped, you’ll receive a confirmation email with your tracking number.

Please note: Orders cannot be edited (including address changes) once they have entered our fulfillment system.

Shipping Time Estimates

United States

3–7 Business Days

United Kingdom, Europe, Canada

3–7 Business Days

Australia, New Zealand

3–7 Business Days

Rest of the World

7–18 Business Days

These are estimates. Actual delivery may vary based on customs, weather, or courier issues

Tracking Your Order

All LumiLab shipments include real-time tracking. Once shipped, your tracking link will be emailed to you automatically.

If you haven’t received a tracking number within 5 business days of placing your order, please reach out to: info@lumilabseoul.com

Customs, Duties & Taxes

International orders may be subject to import duties or local taxes, which are not included in our prices. These charges are the buyer’s responsibility.

If a shipment is refused or returned due to unpaid customs fees or incorrect address, the buyer will be responsible for return shipping costs and any re-import charges.

Lost / Damaged / Stolen Packages

LumiLab is not liable for packages that are lost or stolen after being marked as “delivered” by the carrier.

If your order is missing, please:

• First check with neighbors, building staff, or your local courier.
• Then file a claim with the shipping carrier.
• If needed, contact us and we’ll do our best to assist.

We rely on carrier timestamp data and delivery scans when verifying such issues.

Wrong Address Disclaimer

It is the buyer’s responsibility to enter the correct address during checkout.

We are unable to re-route or change the address once the order is placed. If the address is incorrect and the package is returned to us, reshipping fees will apply.